Shipping policy

Shipping Policy

Last updated: August 2, 2026

Thank you for shopping with Fat Squirrel Gifts. We take pride in carefully packing every order with premium Vancouver Island gourmet products to help ensure it arrives in excellent condition.

Shipping Destinations

We currently ship within Canada only.

At this time, we do not offer international shipping.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or statutory holidays will begin processing on the next business day.

During holidays and peak shopping seasons, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on the destination and the size and weight of your order.

Free standard shipping is available on orders of CAD $250 or more (before applicable taxes).

Delivery Times

Estimated delivery times after your order has shipped are:

Destination	Estimated Delivery
British Columbia	1–3 business days
Alberta, Saskatchewan & Manitoba	2–5 business days
Ontario & Quebec	4–7 business days
Atlantic Canada	5–8 business days
Northern & Remote Communities	Delivery times may be longer

Delivery estimates are provided by our shipping partners and are not guaranteed.

Schedule Your Gift Delivery

Planning ahead? We offer the option to schedule your order for delivery around a special date, making it easy to send the perfect gift for birthdays, anniversaries, holidays, corporate events, and other special occasions.

During checkout, you may select your preferred delivery date. We'll carefully schedule the processing and shipment of your order so that it is expected to arrive on or before your requested date.

Please note:

Preferred delivery dates are subject to product availability and our order processing schedule.
Delivery timelines are based on estimated transit times provided by our shipping partners.
We recommend selecting a delivery date 1–2 business days before your event whenever possible, particularly during peak shipping periods such as Christmas, Valentine's Day, Mother's Day, and Father's Day.
If we determine that we are unlikely to meet your requested delivery date, we'll contact you promptly to discuss alternative options.

Important: While we carefully plan shipments to meet your requested delivery timeframe, preferred delivery dates cannot be guaranteed. Delivery ultimately depends on the shipping carrier, weather conditions, and other circumstances beyond our control. We recommend selecting a delivery date that allows a small buffer before your special occasion whenever possible.

Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email containing your tracking information.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before it can be reshipped.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather
Carrier delays
High shipping volumes
Natural disasters
Labour disruptions

We appreciate your patience should these situations arise.

Extreme Weather Protection

Some of our gourmet products, including chocolate and other temperature-sensitive items, may be affected by extreme heat or cold during transit.

To help ensure your order arrives in the best possible condition, we may:

Delay shipment until weather conditions improve.
Adjust the shipping schedule to avoid prolonged exposure to extreme temperatures.
Use additional protective or insulated packaging when appropriate.

If we anticipate a significant delay due to weather, we'll notify you using the contact information provided with your order.

While we take reasonable steps to protect temperature-sensitive products, we cannot guarantee that products shipped during periods of extreme weather will arrive without minor cosmetic changes, such as slight softening or blooming of chocolate. These changes are generally cosmetic and do not affect the product's quality or safety.

If your order arrives in a condition that makes it unsuitable for consumption, please contact us within 7 days of delivery with your order number and photographs of the affected items. We'll review the situation and, where appropriate, provide a replacement or refund.

Food Safety

All products sold by Fat Squirrel Gifts are edible.

For food safety reasons, we cannot accept returns of food products once they have been shipped.

If your order arrives damaged, incorrect, or if you believe a product is unsafe to consume, please contact us within 7 days of delivery so we can make things right.

Damaged or Incorrect Orders

If there is a problem with your order, please contact us as soon as possible and include:

Your order number
A description of the issue
Photographs of the products
Photographs of the shipping box and shipping label (if applicable)

After reviewing the issue, we'll arrange a replacement or refund where appropriate.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We'll work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Returned Shipments

If a shipment is returned to us because it was refused or could not be delivered due to an incorrect or incomplete address, we cannot resell returned food products for food safety reasons.

If a replacement shipment is requested, additional shipping charges may apply.